I purchased a game (Sid Meier's Civilization V) in a store. All it said is that I had t...

GetHuman-ozcicetw's customer service issue with Steam Software from July 2018

12 views | 1233 similar | 0 following
Help with my Steam Software issue
GetHuman-ozcicetw's next move: call Steam Software.
The best way to get your problem resolved is to tap the button below to start calling Steam Software. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-ozcicetw's own words
Play the game. ... I purchased a game (Sid Meier's Civilization V) in a store. All it said is that I had to have a Steam account that's verified. It didn't say ANYTHING about having to download almost * *** gigabytes of software in a forced update. I DON'T need a stupid update. I'm NOT playing this game online. I don't do multiplayer. That's why I bought this game, because I don't have to play it online with others. So I want to play the game NOW. I have a limited internet data amount. I can't waste *.* gigabytes for an unnecessary download. If I can't play it because I can't update it, then forget this stupid game and give me a refund. In cash, not Steam credit. I didn't buy this game with Steam Credit but with cash. Again, if there's no way to ignore the update, then I want a refund. Playing this game isn't that important. I just thought it would be fun but I'm NOT using up my limited data for a stupid game. It was NOT stated on the package that any update was necessary nor how much of an update was required. Had I known, I never would have bought it. It was also not stated in the License Agreement. I know, I read it. No where did it say that I was required to download an update of * gigabytes. It said I would possibly have to make a *rd party account, but it said nothing about any update of * gigs. The next time you require an update on any game purchased, then make sure it's clearly shown that it is required so that people don't spend their money and time. I realize that you're just a support person. So, please pass this on to your supervisors so that they can fix this so it doesn't happen again. Thank you.
I couldn't play it. I had time now to play it but I can't because of a stupid * gigabyte update that wasn't mentioned. Not everyone has unlimited internet data. It costs me $** for every ** gigs that I go over. I have * months out of a year where I won't be charged but I've already gone over once and don't plan on doing it again unless it's almost the end of the year. If a game is sent out on DVD, then it's perfectly playable without any updates. So let me play the un-updated version. That's fine with me. I own the Sid Meier's Alpha Centauri game and have for many years. I never had to update it to play it, so why would I have to do it with this game?
Telling me how I can play the game without an "update" which normally is for online multiplayer gaming, which I don't do. I might stream my game play of a single player game, but I don't do multiplayer online gaming. So anything that has to do with it is completely unnecessary and a waste of my internet data usage.
Hold on. So to get any good service, I have to be a "good customer" and tell you why I am? Really? I didn't realize I'd have to be writing an essay on my "good customer" qualities. Well, let's just say that you can figure out why with my email address. I've been a user of twitch for about ** months now. Who knows how many games I might have gotten from Steam but if this is standard procedure, I'll just stick with retro-gaming. Or do some console gaming with games that can't really be updated so I don't have to worry about this.
Yes. I tried to stop the download and start the game but that just started up the download again, which I had to stop, again.
How GetHuman-ozcicetw fixed the problem

We are waiting for GetHuman-ozcicetw to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Steam Software customer problems.
How Do I Get a Refund in Steam?What do I do if my Steam account was hacked?What do I do if I have a defective card on Steam?What do I do if I'm missing items on my Steam account?
Do you have a customer issue as well?
We can help you get Steam Software's attention and get better help faster. Tap below to get started.
Having Steam Software issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ozcicetw fixes it.
This email address isn't valid

Steam Software

Sid Meier's Civilization V
Customer service issue
Reported by GetHuman-ozcicetw
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 12 customers so far
Similar issue to 1233 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-ozcicetw started working on this issue
Jul 10th, 2018 5:22pm
GetHuman-ozcicetw indicated the issue is not fixed yet.
Jul 10th, 2018 6:32pm
GetHuman-ozcicetw indicated the issue is not fixed yet.
Jul 10th, 2018 6:32pm
GetHuman-ozcicetw indicated the issue is not fixed yet.
Jul 10th, 2018 6:33pm
GetHuman-ozcicetw indicated the issue is not fixed yet.
Jul 10th, 2018 6:34pm
GetHuman-ozcicetw shared this issue with others over email
Jul 10th, 2018 6:34pm
GetHuman-ozcicetw shared this issue with others over email
Jul 10th, 2018 6:34pm
GetHuman-ozcicetw shared this issue with others over email
Jul 10th, 2018 6:34pm
GetHuman-ozcicetw shared this issue with others over email
Jul 10th, 2018 6:34pm
GetHuman-ozcicetw shared this issue with others over email
Jul 10th, 2018 6:34pm
GetHuman-ozcicetw shared this issue with others over email
Jul 10th, 2018 6:34pm
GetHuman-ozcicetw shared this issue with others over email
Jul 10th, 2018 6:34pm
GetHuman-ozcicetw shared this issue with others over email
Jul 10th, 2018 6:34pm