My password was hijacked this morning:**From: Steam Support *Sent: Monday, July...

GetHuman863557's customer service issue with Steam Software from July 2018

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The issue in GetHuman863557's own words
My password was hijacked this morning:**From: Steam Support *Sent: Monday, July **, **** *:** AM*To: *****@***.com *Subject: Recent changes to your Steam account**Steam *Dear thompsa*, * *Your Steam account password has been successfully changed.* *We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary.**If you did not authorize this change, then please change your Steam password, and consider changing your email password as well to ensure your account security.**If you are unable to access your account, then you may use this account specific recovery link for assistance recovering or self-locking your account.* *The Steam Team*https:**help.steampowered.com **soon followed by my email, which came to me in an email written in Ukranian:*From: ?????? ????????? Steam *Sent: Monday, July **, **** *:** AM*To: *****@***.com *Subject: ********* ***** * ****** ******* Steam**Steam *********(-*) thompsa*, * *********** *****, ** ***’***** * ***** ******** Steam, ******* *******.** *** ************ **** *********, **** ******* *** ******* ** **************** ****** ******* Steam. **** ** *********** ** *****, ****** ********* *** ********** ** ********.****** ** ** *********** ** ***** * ****’***** ***.**.***.*** (RU), ** ******* ****** Steam. ***** ***** ******* ****** *********** *****, **** ******** ****** ***** *******.****** ** ** ****** ******** ****** ** ***** *******, **** ********* ************ *** ********* ********** *** **** *********** ** **************.* * translating to english, I came up with:*Dear thompsa**The email associated with your Steam account has been successfully changed.**So now when I go into steam to change my password I get this:**We found an account associated with "thompsa*"*Email an account verification code to o***********@g****.c***I no longer have access to this email address**the email beginning with O** is not mine.**I am also attaching a few of the emails I have received from steam over the last year, coming to my email. **From: Steam *Sent: Saturday, May **, **** **:** AM*To: *****@***.com *Subject: Steam Privacy Policy Update**Trouble viewing this message? Click here.*Steam *Dear Customer, * *We’ve updated the Steam Privacy Policy to be clearer about our use of customer information. The following are highlights of our changes:**We’ve incorporated concepts from the EU General Data Protection Regulation (GDPR) including the EU and Swiss Privacy Shield frameworks. *We’ve added explanations for why Valve processes customer data and the types of data that we process, as well as information about your data protection rights. *For more information about our privacy practices, please review the new Privacy Policy found on the Steam website.* From: Steam Support *Sent: Sunday, May **, **** **:** AM*To: *****@***.com *Subject: Recent changes to your Steam account**Steam *Dear thompsa*, * *Your Steam account password has been successfully changed.* *We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary.**If you did not authorize this change, then please change your Steam password, and consider changing your email password as well to ensure your account security.**If you are unable to access your account, then you may use this account specific recovery link for assistance recovering or self-locking your account.* *The Steam Team*https:**help.steampowered.com* * From: Steam Support *Sent: Sunday, May **, **** **:** AM*To: *****@***.com *Subject: Steam Account Verification**Trouble viewing this message? Click here.*Steam *Hello *****@***.com * *Here is the code you need to change your Steam login credentials: ***BDY * *If you are not trying to change your Steam login credentials, please ignore this email. It is possible that another user entered their login information incorrectly. *The Steam Support Team*https:**help.steampowered.com** * ***Please let me know what i can do correct the hijacking situation.**regards**AWT

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Steam Software

Customer service issue
Reported by GetHuman863557
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 10 customers so far
Similar issue to 1222 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman863557 started working on this issue
Jul 9th, 2018 5:30pm
GetHuman863557 indicated the issue is not fixed yet.
Jul 9th, 2018 8:44pm
GetHuman863557 indicated the issue is not fixed yet.
Jul 10th, 2018 6:49pm
GetHuman863557 indicated the issue is not fixed yet.
Jul 11th, 2018 11:23am

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