My steam account: elpenorcrunch was completely hijacked today and the person*hacker who...

GetHuman-gerturki's customer service issue with Steam Software from July 2018

42 views | 1183 similar | 2 following
Help with my Steam Software issue
GetHuman-gerturki's next move: try calling Steam Software again.
The best way to get your problem resolved is to tap the button below to start calling Steam Software. We will check on you later to see if it's fixed or needs to be escalated.
Call Steam Software
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-gerturki's own words
My steam account: elpenorcrunch was completely hijacked today and the person*hacker who hijacked my account within seconds removed my steam authenticator i had on my cell phone and changed my accounts e-mail and password and completely locked me out of my account and from my understanding it is somehow now in the hands of someone with an ip from RU which i have no clue how but thats what it said in one of the steam e-mails. For one i'm surprised steam even let a Russian address take my United States made account so swiftly without question, but i would like to know if there was any way i could get it back considering the loads of time i spent on that account and the substantial amount of money i've spent on it for different games and market items . I can prove i am the original owner of the account if needed no problem and it'd be best if a steam support worker could contact me back on the steam accounts original email at *****@***.com Please help me get my account back. Thank you for your time.

GetHuman-gerturki did not yet indicate what Steam Software should do to make this right.

I have an issue with Steam Software too
How GetHuman-gerturki fixed the problem

We are waiting for GetHuman-gerturki to fix the problem and share the solution with the rest of us customers.

Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Steam Software customer problems.
How Do I Delete My Steam Software Account?How Do I Recover My Steam Software Account?What Do I Do If My Steam Card Was Lost or Stolen?How Do I Get a Refund in Steam?What do I do if my Steam account was hacked?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
My son's Steam account was hijacked today. He was pressured to do a trade and the...I picked up * *** dollar cards on the first for my son, and it turns out they wer...I need to recover my account it was lost and I don't have any credit cards or pa...Unable to read code on back of card and now it is giving a to many try’s messagei came home from a soccermatch and suddenlty my account was logged out and now i...My account on steam has been hackedi was charged for a game and it hasn't been downloaded. now it continues to tell...sir when i m purchasing ashes cricket via steam it says**Your transaction cannot...
Do you have a customer issue as well?
We can help you get Steam Software's attention and get better help faster. Tap below to get started.
Having Steam Software issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gerturki fixes it.
This email address isn't valid

Steam Software

Customer service issue
Reported by GetHuman-gerturki
Jul 7th, 2018 - 4 years ago
I have an issue with Steam Software too
Fixed
Seen by 42 customers so far
Similar issue to 1183 others
2 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-gerturki started working on this issue
Jul 7th, 2018 11:52pm
GetHuman-gerturki indicated the issue is not fixed yet.
Jul 8th, 2018 12:57am
GetHuman-gerturki confirmed the issue is fixed. Hooray!
Jul 11th, 2018 7:31am

Moving? We Make It Easy.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies