My steam account: elpenorcrunch was completely hijacked today and the person*hacker who...

GetHuman-gerturki's customer service issue with Steam Software from July 2018

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The issue in GetHuman-gerturki's own words
My steam account: elpenorcrunch was completely hijacked today and the person*hacker who hijacked my account within seconds removed my steam authenticator i had on my cell phone and changed my accounts e-mail and password and completely locked me out of my account and from my understanding it is somehow now in the hands of someone with an ip from RU which i have no clue how but thats what it said in one of the steam e-mails. For one i'm surprised steam even let a Russian address take my United States made account so swiftly without question, but i would like to know if there was any way i could get it back considering the loads of time i spent on that account and the substantial amount of money i've spent on it for different games and market items . I can prove i am the original owner of the account if needed no problem and it'd be best if a steam support worker could contact me back on the steam accounts original email at *****@***.com Please help me get my account back. Thank you for your time.

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Steam Software

Customer service issue
Reported by GetHuman-gerturki
Jul 7th, 2018 - 3 years ago
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Seen by 31 customers so far
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Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-gerturki started working on this issue
Jul 7th, 2018 11:52pm
GetHuman-gerturki indicated the issue is not fixed yet.
Jul 8th, 2018 12:57am
GetHuman-gerturki confirmed the issue is fixed. Hooray!
Jul 11th, 2018 7:31am

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