If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-gerturki's own words
My steam account: elpenorcrunch was completely hijacked today and the person*hacker who hijacked my account within seconds removed my steam authenticator i had on my cell phone and changed my accounts e-mail and password and completely locked me out of my account and from my understanding it is somehow now in the hands of someone with an ip from RU which i have no clue how but thats what it said in one of the steam e-mails. For one i'm surprised steam even let a Russian address take my United States made account so swiftly without question, but i would like to know if there was any way i could get it back considering the loads of time i spent on that account and the substantial amount of money i've spent on it for different games and market items . I can prove i am the original owner of the account if needed no problem and it'd be best if a steam support worker could contact me back on the steam accounts original email at *****@***.com Please help me get my account back. Thank you for your time.
GetHuman-gerturki did not yet indicate what Steam Software should do to make this right.
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GetHuman-gerturki indicated the issue is not fixed yet.
Jul 8th, 2018 12:57am
GetHuman-gerturki confirmed the issue is fixed. Hooray!
Jul 11th, 2018 7:31am
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