I purchased a game called Bless Online and the game doesn't work correctly. It crashes...

Play the game ... I purchased a game called Bless Online and the game doesn't work correctly. It crashes on the splash screen. It crashes after ** hours of play due to a memory leak. It has low frame rate issues. The servers crash once or more times a week. Hackers are exploiting and have caused irreversible damage to the economy. Also it crashes when there are more than ** characters on the screen. The game is unplayable and not worth the ***$ I paid for it. The hours played counter starts ticking when you click play not when you "are playing" I've exceeded the * days or * hours played thing but the game is trash and I've uninstalled it. I would like a refund on this unplayable product. A refund to my steam wallet is fine or back to my credit card which ever is easier.

The game is unplayable

Issuing a refund

Over * years

I've tried everything including editing the .ini