I have tried contacting your organisation through the Webpage, but do not get an answer...

GetHuman820694's customer service issue with Steam Software from June 2018

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Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
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Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman820694's own words
I have tried contacting your organisation through the Webpage, but do not get an answer. I have purchased subnautica game on Webpage, but it does not download, or appear in my items purchase page. my billing address is robertrobertson Unit * ** Berrima St Wynnum Qld Australia my invoice number is ******************* dated **th June ** *:**pm
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Steam Software

Customer service issue
Reported by GetHuman820694
Jun 26th, 2018 - 6 mons ago
I have an issue with Steam Software too
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Seen by 1 customer so far
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Timeline
GetHuman820694 started working on this issue
Jun 26th 12:29am