My account has been hacked, I first noticed when I couldn’t log on this morning, my num...

GetHuman-jbelknap's customer service issue with Steam Software from June 2018

Help with my Steam Software issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
My account has been hacked, I first noticed when I couldn’t log on this morning, my number had been removed from my authenticator. After contacting steam and giving proof of owner****p, they had done absolutely nothing to get my account back. After locking my account, the hacker was then able to change my account name and picture. A friend of mine messaged the account and was instantly blocked.
I trust that Steam Software will make this right and come up with a resolution that is fair.
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Steam Software

Customer service issue
Reported by GetHuman-jbelknap
Jun 25th, 2018 - 2 mons ago
I have an issue with Steam Software too
Fixed
Seen by 6 customers so far
Similar issue to 905 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder
Timeline
GetHuman-jbelknap started working on this issue
Jun 25th 6:55pm
GetHuman-jbelknap indicated the issue is not fixed yet.
Jun 25th 7:55pm