My account has been hacked, I first noticed when I couldn’t log on this morning, my num...
GetHuman-jbelknap's customer service issue with Steam Software from June 2018
Help with my Steam Software issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jbelknap's own words
My account has been hacked, I first noticed when I couldn’t log on this morning, my number had been removed from my authenticator. After contacting steam and giving proof of ownership, they had done absolutely nothing to get my account back. After locking my account, the hacker was then able to change my account name and picture. A friend of mine messaged the account and was instantly blocked.
GetHuman-jbelknap did not yet indicate what Steam Software should do to make this right.
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