If I knew they didn't have anything they said they would have I wouldn't have bought it...

GetHuman-rhasting's customer service issue with Steam Software from June 2018

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The issue in GetHuman-rhasting's own words
If I knew they didn't have anything they said they would have I wouldn't have bought it in the first place.*Let me count the ways that Bless is screwed up at launch:**-Issues of being in queue for over an hour*-Low FPS on a high end system*-Getting stuck at the title screen over and over *-Quests bugging out*-Translations not up to par*-No stop lag*-Continuous DCs *-Heavily censored compared to other versions*-Game already failed * times before*-Having to leave and come back for NPCs to show up*-And end game content not in game, so once you leveled up, you wouldn't have anything to do until updates a few months away.**I got this game to play with my husband, and was disappointed since nothing of the end game content was included with the purchase. **And see the note below from Sungjin Ko below.***This was taken directly from a note for the devs**Bless Online’s Early Access was always intended to be a growing experience, with systems and content being added in the weeks and months ahead* this is why we chose the Steam Early Access program. We are sincerely sorry that our players were led to believe otherwise, and we are happy to allow refunds for those who feel they cannot wait for the new content to arrive. We hope that you will return to the world of Bless when the features you expect are in the game and ready for your participation.**Sincerely,**Sungjin Ko, Executive Producer"

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Steam Software

Customer service issue
Reported by GetHuman-rhasting
Jun 4th, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 254 others
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Timeline

GetHuman-rhasting started working on this issue
Jun 4th, 2018 5:26pm
GetHuman-rhasting indicated the issue is not fixed yet.
Jun 7th, 2018 6:31pm