Before contacting them, items GetHuman-jonandsh may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jonandsh's own words
My son's Steam account was hacked through a phishing scam. Someone hosting a giveaway in a group he is subscribed to that does giveaways for Rocket League told him to click a link to a giveaway website for Rocket League so he could claim his prize he had already won. The site looked the same as an official steam site. He logged in with his credentials and a few moments later he was forced out by a remote user. He logged back into Steam and found that all of his contacts were blocked and each one of them was sent a message from his own account to go to the same site and put in their information too. After unblocking his contacts he loaded up Rocket League to find that his most expensive items ( most of them around $*** each) had been stolen. He believes he knows who hacked him and he also knows what group was hosting the giveaway. We can send you links to both the account and the group if you feel that is necessary.
GetHuman-jonandsh did not yet indicate what Steam Software should do to make this right.
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