i was charged for a game and it hasn't been downloaded. now it continues to tell me to...

GetHuman-ethon_di's customer service issue with Steam Software from May 2018

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Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman-ethon_di's own words
The problem: i was charged for a game and it hasn't been downloaded. now it continues to tell me to buy it again.
GetHuman-ethon_di did not yet indicate what Steam Software should do to make this right.
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Steam Software

Customer service issue
Reported by GetHuman-ethon_di
May 9th, 2018 - a yr ago
I have an issue with Steam Software too
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Seen by 13 customers so far
Similar issue to 145 others
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Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder
Timeline
GetHuman-ethon_di started working on this issue
May 9th, 2018 6:20pm
GetHuman-ethon_di indicated the issue is not fixed yet.
May 9th, 2018 6:21pm