I wanted to do something special for my birthday while we were on the road. I placed an...

GetHuman-snowtina's customer service issue with Steak and Shake from March 2019

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The issue in GetHuman-snowtina's own words
I wanted to do something special for my birthday while we were on the road. I placed an order to go. It took ** plus minutes to put my order in because the lady taking orders was chatting with people she knew. The worst was yet to happen. My receipt shows my order being placed at *:**. We did not receive our shakes until *PM. NO JOKE!!! I waited over ** minutes for * shakes (total $**.**)!!! I kept asking and finally the guy making burgers went over to make * of the * shakes for us. Then they asked why I was still standing there I said I was waiting on * more shakes! When I finally received my order, no apologies were said by them, got in the car to go and realized we had the wrong shakes and no straws! I was over charged because * of the shakes was a specialty that I ordered (Strawberry Chocolate) and I just received a plan strawberry shake. The chocolate shake I ordered taste like spoiled so we threw it away in fear of getting sick. It was the WORST EXPERIENCE EVER! I should have just asked for my money back and the manager. I wasn't thinking. It was my birthday and I wanted it to be a nice treat for our family. I should have stuck with my husbands recommendation to stop at the Sonic that is right there, but I thought Steak and Shake would be better. My mistake. REALLY BIG MISTAKE.*Store ********, Order *******, *******, *:**:**Pm is when order was placed.
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Steak and Shake

Customer service issue
Reported by GetHuman-snowtina
Mar 13th, 2019 - 5 mons ago
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Mar 13th 6:12pm