Tonight I ordered * meals, double steak burgers with fries, when I arrived home there w...

GetHuman2469664's customer service issue with Steak and Shake from March 2019

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The issue in GetHuman2469664's own words
Tonight I ordered * meals, double steak burgers with fries, when I arrived home there was only one order of fries though I paid for two, as I ordered * combos. I called the location on **** Gunbarrel rd to explain my issue. First off, the manager named Casey? put me on hold for * minutes and forgot about me so I hung up and called back. His response and remedy to my situation was to give him my name and the next time he would give me a free order of fries. After being put on hold and forgotten about I wasn't in a good mood and also not having my fries to eat with my burger was also very irritating. I feel he handled the situation poorly and very unprofessional. Do your managers get trained on Guest satisfaction, for we are the ones who pay the bills, without guests there is NO Steak and Shake. I have the receipt with what I ordered and I also have the call on my phone when I reached out to him and was put on hold for * minutes and had to hang up and call back. Very unprofessional. The time was **:** pm there were NO other guest there when I went to the drive thru. What else occupied his attention other then a disgruntled guest I have No idea. I am just very unhappy with the situation. Thank you for listening. Respectfully Submitted, Elliot Ortiz
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Steak and Shake

Customer service issue
Reported by GetHuman2469664
Mar 13th, 2019 - 5 mons ago
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Timeline
GetHuman2469664 started working on this issue
Mar 13th 10:04am