I placed an order at your Veterans Highway restaurant through the drive-thru and was hi...

GetHuman-mlhipp's customer service issue with Steak and Shake from February 2019

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The issue in GetHuman-mlhipp's own words
I placed an order at your Veterans Highway restaurant through the drive-thru and was highly disappointed not only in the timing but the quality of the food as well. I placed an order for a bacon, egg and cheese biscuit, sausage, egg and cheese biscuit both meals, strawberry shake and coke with the one meal. I was second in line and the order took over ** minutes to complete. When I finally approached the window, after considering just pulling out of line but it was impossible, I was told they only had one biscuit and could I change the order to a bagel? Well, if I had wanted a bagel I would have ordered one, but in the interest of time, I agreed. The order finally was finished, the biscuit looked like a greasy, over grilled sandwich which went directly into the trash, the shake did not have the coveted cherry that my little one looks forward to and the coke was a diet coke. I should have just pulled through the line when placing the order was frustrating since everything I asked for was followed-up with a "hold on a minute" ... ok .. continue. I feel your business is slow, non-appetizing food due to the grease*butter level and your personnel are beyond SLOW. I feel as though I wasted my money and would like a refund of my $**.**. My ticket number is ******* and my order number was ******. I will not visit another Steak and Shake again, nor will I recommend your businesses.
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Steak and Shake

Customer service issue
Reported by GetHuman-mlhipp
Feb 15th, 2019 - 8 mons ago
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GetHuman-mlhipp started working on this issue
Feb 15th 5:30pm