I recently ate at the Steak and Shake located **** Dr. MLK Jr. St. N., St. Petersburg...

GetHuman1975868's customer service issue with Steak and Shake from January 2019

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The issue in GetHuman1975868's own words
I recently ate at the Steak and Shake located **** Dr. MLK Jr. St. N., St. Petersburg, FL *****. I went through the drive through. I ordered your prime burger with cheese, lettuce, tomato, and without the bun. I also ordered fries and a drink. The service was extremely slow. When I paid, the clerk dropped a piece of change which rolled away. She was reluctant to give me my change. She asked her manager and I finally received correct change. When I got *home, my burger did not have any cheese on it. I told my husband about my experience. He advised me that he used to go and sit inside but now does not eat at Steak and Shake anymore because the service is so poor.**Now I know why I seldom eat at Steak and Shake. The service is terrible and the orders do not come out right.*I do not anticipate eating here again.**Improve service. Hire enough staff to cover inside guests quickly and correctly. Have someone dedicated to drive through and make sure orders are correct. Have the guest check the order before they drive off to be sure everything is right.
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Steak and Shake

Customer service issue
Reported by GetHuman1975868
Jan 16th, 2019 - a mon ago
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GetHuman1975868 started working on this issue
Jan 16th 2:31pm