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The issue in GetHuman1905467's own words
If this was my first time eating at Steak n Shake, I would never come back.*We visited the Washington Street location by *** and ordered. We all ordered burgers, fries and chilis.*So we waited.and waited. And chili never came. *One chili came with our food, but it was a cup and my husband ordered a bowl. He also never got the fries her ordered. And we didn't get the cookies that came with our * for *.*So we finally got our chilis after our food came. *All of our food was cold. We waited all that time for cold food. Dry beef in the burgers.*We got our cookies after asking...and apparently they were the last two cookies in the store?*So yeah, not a great experience at all.
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