The Steak and Shake in Frankfort IL took ** minutes in the drive thru for my $** order...

GetHuman1900196's customer service issue with Steak and Shake from January 2019

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The issue in GetHuman1900196's own words
The Steak and Shake in Frankfort IL took ** minutes in the drive thru for my $** order. Sad thing is, it’s not the first time this hasn’t happened. It’s every time I try and feed food there, no matter what time of day I go. Also they ALWAYS get something wrong in the order. No matter how simple. I’ve never had this problem at other locations. Sometimes it’s the wrong kind of shake, other times they forget a sauce. And last time I went in to eat with my family, workers walked around with earbuds.
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Steak and Shake

Customer service issue
Reported by GetHuman1900196
Jan 5th, 2019 - 4 mons ago
I have an issue with Steak and Shake too
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Seen by 4 customers so far
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GetHuman1900196 started working on this issue
Jan 5th 12:11am