My family and I went to steak and shake drive thru in Elizabethtown ky this afternoon...

GetHuman1828589's customer service issue with Steak and Shake from December 2018

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The issue in GetHuman1828589's own words
My family and I went to steak and shake drive thru in Elizabethtown ky this afternoon. The service was absolutely horrid. The workers were rude. We waited in line for our food for ** minutes. Our food was shoved out the window and we were told to have a good day. When we asked for our drinks that we paid for the employee was nasty. At that point we just decided to leave. As we checked our food it was cold (and this was within a few minutes of pulling off). We didn't receive * of our fries. My burger was so burnt it was crunchy and the cheese wasn't even on the burger it was hanging off the burger. The fries were not only cold but crunchy as if they had been sitting out for hours. I understand it is Christmas. But I have worked my fair share of holidays throughout my years of being a nurse. The service was poor and the food was poor. Steak and shake is one of my favorite restaurants, this is the worst service I've ever had.

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Steak and Shake

Customer service issue
Reported by GetHuman1828589
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 222 others
0 customers following this


GetHuman1828589 started working on this issue
Dec 25th, 2018 9:41pm

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