We were just at the Steak and Shake in Warsaw, Indiana. We walked in and were waiting t...

GetHuman-ssscott's customer service issue with Steak and Shake from December 2018

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The issue in GetHuman-ssscott's own words
We were just at the Steak and Shake in Warsaw, Indiana. We walked in and were waiting to be seated. * adults and * children. We stood there for several minutes with waitresses walking by and not saying a word. There were several empty tables that were clean and ready for people to sit at. I’d say the restaurant was half full. As we stood, another couple came in. We all continued to stand there inside the door. Several more minutes passed and another couple came in. Finally a waitress walked over to all of us as a group and in a rude, short tone said “it will be ** minutes as least” and just walked away. Is that ** minutes before we can sit?? ** minutes before you can take our order?? No explanation. So we turned around and said we are out. The people behind us said us too, she was rude. The other couple followed. They clearly didn’t want to served us and lost a lot of business. Our kids already had their shakes picked out and were upset that we had to leave. We won’t be back.

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Steak and Shake

Customer service issue
Reported by GetHuman-ssscott
Dec 16th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 188 others
0 customers following this


GetHuman-ssscott started working on this issue
Dec 16th, 2018 12:05am