Having received a coupon I visited Your store on Conestoga Drive, Springfield IL . I or...

GetHuman1685092's customer service issue with Steak and Shake from December 2018

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The issue in GetHuman1685092's own words
Having received a coupon I visited Your store on Conestoga Drive, Springfield IL . I ordered in and also a to go order. I was told the Steak and Shake meal for which I had the discount coupon came with two sides so I ordered a salad and onion rings. When the bill came I was charged for the salad. Then I was given the to go which was supposed to be a GRILLED CHEESE sandwich with fries. I even asked that the pickle and tomato be grilled in the CHEESE. When I arrive home I found I had a CHEESEBURGER ON TEXAS TOAST. I suspect the man next to me who was given a take-out at the same time wanted that order. My vegetarian wife had to throw the sandwich out. I would appreciate being provided $** in compensation for meals at Steak and Shake given what I paid based on misinformation and the wrong order and the inconvenience to my wife.
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Steak and Shake

Customer service issue
Reported by GetHuman1685092
Dec 4th, 2018 - a mon ago
I have an issue with Steak and Shake too
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Seen by 2 customers so far
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Timeline
GetHuman1685092 started working on this issue
Dec 4th, 2018 2:46am