I believe I have two accounts through the phone app. I had one app with a little money...

GetHuman1679264's customer service issue with Steak and Shake from December 2018

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The issue in GetHuman1679264's own words
I believe I have two accounts through the phone app. I had one app with a little money and a few points, and my phone crashed. I then set up the app again, but not what happened, but I have no points now and no money on my account. I had not used it but a couple times, so i didn't have too many points and I think I had less than $** in the app. BUT I LOST ALL OF IT. I haven't used the app in a couple months- until this was resolved. Please check into this. My email I used for both was: *****@***.com . I called this morning and have a reference *. *******. How can we fix this? My phone app is working, but still shows no points or $. I have not added another card to my account, because I am trying to fix this issue. When I try and log in online- it doesn't accept my email so I think the phone app is different. * I don't care about the online system. * I'm using my phone app. I hope this makes sense. Basically I am trying to see if my original account is floating out there somewhere and has my points and few $ on it??? Thank you.
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Steak and Shake

Customer service issue
Reported by GetHuman1679264
Dec 3rd, 2018 - 2 mons ago
I have an issue with Steak and Shake too
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Seen by 1 customer so far
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Timeline
GetHuman1679264 started working on this issue
Dec 3rd, 2018 3:28pm