Before contacting them, items GetHuman-goteampa may need:
Name on the reservation
The issue in GetHuman-goteampa's own words
Around *:** pm on Sunday November **th, I pulled into the Englewood Ohio Steak and Shake for a shake. I get that's a busy time of day, so we expected a ** minute wait or so. There were * cars ahead of. In ** minutes we were the next car to the window. The car ahead of us had an elderly woman being waited on. ** minutes later they still would not come to the window. She proceeded to knock on the window with her cane. A staff person came to the window and yelled at her to not touch that window again. She asked why her food was not ready after ** min. They laughed and said, you will get it when you get it. Everyone in line began to honk. It took another ** minutes before she was handed food by the manager and told not to come back. When I pulled up she handed me my shake, which was now melted. I said no thank you and left. This happens a lot at this particular store. I guess what I would like would be for a secret shopper from corporate to shop here and see how the customers are treated. I will now only shop Sonic up the road.
GetHuman-goteampa did not yet indicate what Steak and Shake should do to make this right.
I have an issue with Steak and Shake too
How GetHuman-goteampa fixed the problem
We are waiting for GetHuman-goteampa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.