Around *:** pm on Sunday November **th, I pulled into the Englewood Ohio Steak and Shak...

GetHuman-goteampa's customer service issue with Steak and Shake from November 2018

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The issue in GetHuman-goteampa's own words
Around *:** pm on Sunday November **th, I pulled into the Englewood Ohio Steak and Shake for a shake. I get that's a busy time of day, so we expected a ** minute wait or so. There were * cars ahead of. In ** minutes we were the next car to the window. The car ahead of us had an elderly woman being waited on. ** minutes later they still would not come to the window. She proceeded to knock on the window with her cane. A staff person came to the window and yelled at her to not touch that window again. She asked why her food was not ready after ** min. They laughed and said, you will get it when you get it. Everyone in line began to honk. It took another ** minutes before she was handed food by the manager and told not to come back. When I pulled up she handed me my shake, which was now melted. I said no thank you and left. This happens a lot at this particular store. I guess what I would like would be for a secret shopper from corporate to shop here and see how the customers are treated. I will now only shop Sonic up the road.
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Steak and Shake

Customer service issue
Reported by GetHuman-goteampa
Nov 26th, 2018 - 10 mons ago
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Seen by 3 customers so far
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GetHuman-goteampa started working on this issue
Nov 26th, 2018 12:24am