how do mI get a copy of this to the right person**This message is intended for the dist...

GetHuman5792344's customer service issue with State Farm from February 2021

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sold the rental vehicle until the money for my totaled truck was in my hand ... how do mI get a copy of this to the right person**This message is intended for the district manager (or equivelant) for the Colorado Claims department. My handler and her superviser can not make the decision it seems on extending the * day rule for rental car return after an offer is made on a total loss vehicle. The superviser did not even get on the phone to speak to me directly on the subject. I am sending this message through as many channels as I can find with the hopes of getting around all the question dodging and at least be able to speak my mind. *The crash that I was in was not even my fault and my life has been devostated in every way from it, This one subject may not be of importatance to anyone but myself . But it is huge to me because the loss of this rental is going to leave me homeless and on foot with my two dogs. and hurt to make things even more urgent. *this Pandemic has made for so many nontraditional wasy of life. leaving even hard working people teetering on the brink of complete devostation. I am one of those people. * On January *st after my apartment of * years has a terrible sewage flood in mid December , I was forced to make a decision . A restoration company deemed the residence uninhabitable *Unsafe for people to be in. forcing me out . My small business had struggled back to life after the long closure, so my choice was do I close my business and rent an apartment and go back to working for someone else? or, do Me and my doge convert half of my mobile grooming trailer into living quarters and spend * months working every hour of the day and pull to the side of the road at night and sleep till it was time to go at it again. . . It was my belief in my business that made the decision an easy one. And things were tough but went along as planned. until Febuary *th ****. * that is when a young woman also out trying to make a living was doing work for Door Dash . was in an unfamilar part of the city and was looking at her phone when she blew through a stopsign that had her crossing a Highway with a ** mph posted speedlimit. Right into my path. *thank God nobody got killed. ** this is where the unconventional issues of this pandemic start to create issued for your not at fault client that may not have been the case if not all the differences from the pandemic. In that moment of the crash I went from a hard working business owner with a business that was building steam by the day. To an unemployed , homeless person without a hope in the world. But I figured out quick how to overcome this and keep my business open. I hired a groomer and rented a uhaul truck for her to take the trailer out with. * * days into my weekly rental. My stste farm rep calls and tells me to take back the uhaul and go right that moment to hurst rena a car. I told her it had to be a big enough truck to pull my trailer. so she phoned them back and it was all set up. *a **** bright red Dodge Ram with a heated steering wheel.... but , not permitted to pull anything at all. . . . my business has not made a single dollar since the *th of February. . . * Now if that wasnt tough enough having to winterize my business and put her to rest in a storage lot. My home was attached to the back of thaat trailer. I blew through every sent of my savings by renting motels. then I burned out my friends savings as well waiting out the processes of my insurance company. (also the insurance company of the AT FAULT client) in this time terrible ice storms had devostated Texas knocking down the state farm main frame computer and the statefarm phones and the app. simply did not work for a week or better... another unconventional event causing the process to be a week longer than usual. this week is why I believe I should be granted an extention in the rental vehicle. I would still have recorses to borrow from if your computers had not failed. the papers i need to sign and noterize were sent to me on Thursday ******* via overnight transport. and Today is ******* * days later... still no delivery. this is the second reason why I should be granted an extention . then when it shows up it will take me a couple hours to complete then the entire mailing process will begin again. * I have no money to get a rental vehicle. I have been unemployed for almost a month. all because of this crash and the demand of the representative who made me return the uhaul. *I am so scared to be homeless and out on the streets. The homeless shelters are full where will i go . i am hurt and use a cane right now. **please dont take my only shelter away from me and my pets. these are unconventional times and deserve to have unconventional exceptions made for your NOT AT FAULT CLIENT. thank you for your time and forgive the multipal copies you may recieve. I am desperate and will be sending this to as mant email addresses that I can find. In hopes of it finding the right person *claim * ****f***h Clip-N-Dales LLC (Brenda Davis) ***.***.****
there are unconventional issues at play sometimes that should be taken into consideration
for the rental vehicle to be extended until the agreed amount is recieved anda replacement vehicle is purchased
I pay my premiums faithfiully and had just been granted an entire police rebate. I trusted State Farm and still believe that if the call recordings are gone over that exceptions will be made
i even begged
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State Farm

claims department
Customer service issue
Reported by GetHuman5792344
Feb 28th, 2021 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 151 others
0 customers following this
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GetHuman5792344 started working on this issue
Feb 28th, 2021 10:12am

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