This message is in regards to claim ***B****H* handled by Carol Silverman.** I, the pla...

GetHuman5338589's customer service issue with State Farm from October 2020

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The issue in GetHuman5338589's own words
This message is in regards to claim ***B****H* handled by Carol Silverman.** I, the plaintiff, Courtney Wynne, received a bill yesterday after the settlement which settled back in July. This bill was for physician services totaling $*** that was not submitted through our health insurance for my five year old daughter Zoe Wynne. This bill was not included with the settlement because I assumed the amount was paid by State Farm. Alcoa Billing Center supposedly submitted this bill to State Farm back in April after I gave them the claim information. I received a bill yesterday for $*** because the bill was not paid by State Farm. I called State Farm yesterday and spoke with a representative but I was connected with someone in Texas and I reside in Georgia. I was on hold for over one hour and forty minutes. I definitely do not have time to go through this today as I am working at home and assisting my child with virtual learning. The information for Alcoa Billing Center, the company that I received the bill from, the account number is M******** Patient: Zoe Wynne Bill ID: ****-****-**** totaling $***.**. Their contact number is ***-***-****. Can you please reach out to me as a courtesy to let me know that this message was received and also the steps that will be taken to have this handled appropriately. If there is any additional information that is needed from me please feel free to email me or contact me at ***-***-****.

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State Farm

Customer service issue
Reported by GetHuman5338589
Oct 6th, 2020 - a year ago
Not resolved
Seen by 21 customers so far
Similar issue to 145 others
0 customers following this

Timeline

GetHuman5338589 started working on this issue
Oct 6th, 2020 1:24pm