Account Verification

GetHuman5187845's Account Access issue with Starz from August 2020

Help with my Starz issue
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Before contacting them, items GetHuman5187845 may need:
Name on the account, Billing address, and Email address on the account
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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5187845's own words
Watch movies on Starz ... Hello. My issue is that My account was debited on ********** today for the starz app for $*.** and I am trying to watch starz and it's asking me to pay with my credit or debit card.. However, my account gets charged frequently for the usage of the Starz app although, the account name that you have on file is different than the name on the card that is debited when payments are due. Please explain such a situation?
I'm confused about the payments that have been made and how could you take payments that differ from the name * email on the Roku account
I would like for my account information to be confirmed and also I want to be able to watch Starz since it was paid on **********
I'm guessing that I'm a good customer because the account has been being paid as needed..
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Starz

Roku tv
Account Access issue
Reported by GetHuman5187845
Aug 22nd, 2020 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1626 others
0 customers following this

Timeline

GetHuman5187845 started working on this issue
Aug 22nd 3:58am

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