What the ****!

GetHuman5052871's Account Access issue with Starz from July 2020

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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5052871's own words
I subscribed to an annual subscription at $**.**. I got an alert from my credit card company asking me did i subscribe and that the $**.** would be a monthly transaction. I contacted a rep from my credit card company and he tried to call Starz on a conference call from his end with me on the line. It was a phone number that he said the company has for Starz. No success. I have emailed Starz three times and called the number that is on starz.com to contact them * times. On advice from the credit card company after no response from Starz I cancelled my subscription because there thinking was the $**.** would not appear again on my monthly statements. I did not want to cancel the fee just get clarification from Starz that the fee would not appear every month on my credit card bill. I want my subscription reinstated, the annual subscription will expire July *th ****. It is no way about to expire. I would like also clarification as to why the $**.** will appear monthly on my bill when i subscribed to a annual subscription. Thank You!

GetHuman5052871 did not yet indicate what Starz should do to make this right.

New customer didn't expect to get treated like this
Contacted credit card company
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Starz

Account Access issue
Reported by GetHuman5052871
Jul 10th, 2020 - 2 months ago
Not resolved
Seen by 16 customers so far
Similar issue to 1665 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman5052871 started working on this issue
Jul 10th 10:16pm