When using Starz app on Roku, I am only seeing green blocks of video, no audio and clos...

GetHuman-donpett's customer service issue with Starz from February 2019

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The issue in GetHuman-donpett's own words
When using Starz app on Roku, I am only seeing green blocks of video, no audio and closed caption is on so I am able to read the closed caption while seeing the green pixelated screen. I was trying to watch * different episodes of Outlander, season * espisodes ** and **. Both episodes had the same problem. I have restarted and then also rebooted the Roku device and neither of the resets allowed me to watch the videos.
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Starz

Customer service issue
Reported by GetHuman-donpett
Feb 17th, 2019 - 8 mons ago
I have an issue with Starz too
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Seen by 5 customers so far
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GetHuman-donpett started working on this issue
Feb 17th 9:43pm