I canceled my subscription on the *th on the website and the payment still came out of...

GetHuman-tnieka's customer service issue with Starz from August 2018

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The issue in GetHuman-tnieka's own words
I canceled my subscription on the *th on the website and the payment still came out of my account. I’m not sure what happened, I just went on the website to make sure it’s canceled and it doesn’t show me that it is. Is there a way to assure when I cancel it on the website again, it’ll actually cancel this time? I would like a refund because it was supposed to be canceled the first time before the payment was supposed to come out. I haven’t watched it in weeks, which is the reason for the cancellation. I don’t want to pay for something I’m not using. Thanks in advance.
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Starz

Customer service issue
Reported by GetHuman-tnieka
Aug 10th, 2018 - 7 mons ago
I have an issue with Starz too
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Seen by 3 customers so far
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GetHuman-tnieka started working on this issue
Aug 10th, 2018 7:19pm