Hello. I am sorry to write a message here with a bit of upsetness, but I am very upset...

GetHuman1837582's customer service issue with Starwood Hotel & Resorts Worldwide from December 2018

28 views | 57 similar | 0 following
Help me with my issue
First: share to improve GetHuman1837582's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Starwood Hotel & Resorts Worldwide help.
Before contacting them, items GetHuman1837582 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1837582's own words
Hello. I am sorry to write a message here with a bit of upsetness, but I am very upset. I called and spoke to someone from SPG customer support about my account ** minutes ago. Long story short, it seems that my account (created in ****) was canceled and Chelsea, the representative, advised that I needed to create a new account.**I went onto both Marriott.com * SPG.com to create a new account, and I received on both sites the following message: "We're sorry, but it's not possible to join Marriott Rewards on Marriott.com at this time. Please try again later. Thank you for your patience."**In an effort to help with a reservation I would like to make this week, I called customer service again to ask for help with this issue. I spoke with a man named Daniel who was very rude. When I told him that I couldn't sign up online and I was getting the error, he rudely told me that there probably was a system outage. I was going to ask if he could check and if there was no email to the representatives telling them that there was an issue with sign ups, but before I could finish, he rudely huffed and puffed on the phone, sighing loudly, and HUNG UP ON ME!!!!!!**I am trying to make a reservation with a hotel this week. I am upset that my account from **** was canceled without a message letting me know why. I am upset that the customer service was absolutely awful and I am even more upset that signing up is very complicated!! I am a full-time travel blogger*writer and I must say, out of all the loyalty programs, this has to be the most difficult-- even to (re)sign up!!**Please help. I am about to go elsewhere.**Thank you, thank you, thank you.

GetHuman1837582 did not yet indicate what Starwood Hotel & Resorts Worldwide should do to make this right.

How GetHuman1837582 fixed the problem

We are waiting for GetHuman1837582 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Starwood Hotel & Resorts Worldwide's attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1837582 fixes it.
This email address isn't valid

Starwood Hotel & Resorts Worldwide

Customer service issue
Reported by GetHuman1837582
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 57 others
0 customers following this

Timeline

GetHuman1837582 started working on this issue
Dec 27th, 2018 3:18am