*.*After using the hearing aid device, I can clearly hear footsteps, computer keyboard...

GetHuman-lntasai's customer service issue with Starkey Hearing Aids from June 2018

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The issue in GetHuman-lntasai's own words
*.*After using the hearing aid device, I can clearly hear footsteps, computer keyboard typing sound, books moved across the desk, etc.**.*However, when about * or more people are watching TV in the sitting room and chatting, some have a low tone while some have higher tones. When I adjust and gave a little boost to the the hearing aid to hear the lowest tone voice, the highest tone is too loud and unbearable at times. Is there a way so I can set the volume so that I can hear all sounds perfectly?**.*Some tones sound like a low budget microphone and its hard to hear them what exactly are they saying.**.*Some tones are like coming from a deep cave and echo a lot.**.*Some tones are not syncing perfectly with their lips movement.**.*When I pick the phone call through Bluetooth in a quiet environment, the sound is perfectly clear to hear however, when in a noisy environment such as while driving a car or when the music is on, it is difficult for me what the other person on the line is saying. Is there a way I can minimize the sound in such cases so that I don’t have to adjust the volume all the time?**.*I have to adjust the hearing aid volume step by step according to the likings of my ear.**.*Is there any possible way for me to set it according to my ear likings?**.*Is there a way for me to get the software on your computer with which you do all the settings?

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Starkey Hearing Aids

Customer service issue
Reported by GetHuman-lntasai
Jun 28th, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 3 others
0 customers following this

Timeline

GetHuman-lntasai started working on this issue
Jun 28th, 2018 6:14pm

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