I did email and no one responded back. I am frustrated because I used the card number t...

GetHuman2802494's Complaint issue with Starbucks from April 2019

Help with my Starbucks issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2802494's own words
I did email and no one responded back. I am frustrated because I used the card number that I have shown in a previous email with the security number and it doesn't show with the balance. I don't have any cards ending in **** and the money went to that one even though I didn't want it to. So can I stop that card and get the money that mistakenly went on there on to the card with the number and security number I showed in a previous email I sent to you. Please help me.*Thank you*Shannon Fogarty

GetHuman2802494 did not yet indicate what Starbucks should do to make this right.

How GetHuman2802494 fixed the problem
I didn't have any cards ending in **** so instead of me giving up I checked all my cards and I reported it lost or stolen. I got a response from Starbucks saying sorry that happened and they're sending me a replacement card with $**.** on it. I should have asked how long it takes to get the replacement card.
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Starbucks

Complaint issue
Reported by GetHuman2802494
Apr 24th, 2019 - 2 years ago
Fixed
GetHuman2802494 shared how to fix
Seen by 6 customers so far
Similar issue to 1231 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Home and billing address
Phone number on account

Timeline

GetHuman2802494 started working on this issue
Apr 24th, 2019 4:32pm
GetHuman2802494 confirmed the issue is fixed. Hooray!
Apr 24th, 2019 10:35pm

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