Good evening, today we made * different trips to Starbucks and because there were “tech...

GetHuman-usagir's customer service issue with Starbucks from November 2018

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The issue in GetHuman-usagir's own words
Good evening, today we made * different trips to Starbucks and because there were “technical difficulties” they were unable to use our app to purchase our drinks as well as add the * drinks to our * active offers. I purchased a venti iced caramel macchiato with extra ice at the Starbucks in Elgin, IL on Randall rd and my wife purchased a venti hot pumpkin spice latte at the Algonquin, IL on Randall Rd location. Can you please add the stars for both separate purchased to our account as well as add both qualified purchases to the * active offers we have? Thank you for your help.
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Starbucks

Customer service issue
Reported by GetHuman-usagir
Nov 3rd, 2018 - a mon ago
I have an issue with Starbucks too
Not resolved
Seen by 2 customers so far
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Items needed
Order number
Name on account
Email on account
Home and billing address
Phone number on account
Timeline
GetHuman-usagir started working on this issue
Nov 3rd 3:42am