Dear Starbucks,**Thank you for running the awesome promotion today with the free refill...
GetHuman-tcphelan's customer service issue with Starbucks from November 2018
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The issue in GetHuman-tcphelan's own words
Dear Starbucks,**Thank you for running the awesome promotion today with the free refill cups! I’d love to say myself and my coworkers received ours- but that would be a lie. This morning at ***am I went to my local Starbucks in Rye NY to pick up everyone’s round of peppermint mochas to kick off the the holiday season- and to my surprise they did not come in the festive cups. When I asked, I was told that the peppermint mocha is NOT considered one of the drinks that qualify. However, when we got our email notifications the night prior- it said otherwise. As young teachers struggling with college debt that extra .** off our refills may not seem like a lot to you- but for us it makes a world of difference. Perhaps next time, your information will be presented to the public correctly. For now, thanks for the let down. Thought I could count on you Starbucks. **Your once loyal customer,*Taryn Phelan
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