I am very disappointed with Starbucks and how the “free” red cup promotion. This was a...
GetHuman-sueputna's customer service issue with Starbucks from November 2018
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The issue in GetHuman-sueputna's own words
I am very disappointed with Starbucks and how the “free” red cup promotion. This was a very deceptive promotion. I have been a gold card holder since they first came out - many years ago! This issue borders on switch and bait! I was told, “We are out of the free red cups but I can sell you one.” The asterisk explaining “as supplies last” is so far down the screen that it is almost falling off. You should have at least offered them to gold card holders only! The thought that the cups probably went to Thinking back on thousands of dollars I have paid for overpriced coffee and tea over the years is making Duncan Donuts look like a way better deal ****The thought that the cups probably went to people who shop at Starbucks maybe once a month versus those of us who stop in at least *-* days a week just doesn’t fit my mold of taking care of your loyal customers! ** I didn’t expect this treatment of your loyal patrons. And it isn’t the $* cup. It’s bad pr and treatment of those customers who stuck with you through the numerous price hikes! ******
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