Every time I log onto the app it won't let me sign in. I used to be able to easily sign...

GetHuman698390's customer service issue with Starbucks from August 2018

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The issue in GetHuman698390's own words
Every time I log onto the app it won't let me sign in. I used to be able to easily sign in using my thumb print on the iPhone but now it keeps saying that I recently changed my password so I can't use the thumbprint until I sign in. Then it doesn't recognize the new password I just changed the day before. The only way I can use the app is if I change the password -- any time I want to use it. Please help.
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Starbucks

Customer service issue
Reported by GetHuman698390
Aug 28th, 2018 - 3 mons ago
I have an issue with Starbucks too
Not resolved
Seen by 2 customers so far
Similar issue to 331 others
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Items needed
Order number
Name on account
Email on account
Home and billing address
Phone number on account
Timeline
GetHuman698390 started working on this issue
Aug 28th 5:04pm