Lost about ** stars, purchases get NO **

GetHuman-pddmatt's customer service issue with Starbucks from May 2018

Help with my Starbucks issue
The issue in GetHuman-pddmatt's own words
My last * purchases got no stars ... I made a purchase on May *, got *.* stars for it (correct) I have made * purchases since, all at Starbucks stores, for about ** dollarss. No stars at all.**I got the chocolate croissant offer, enrolled, got the croissant, no points. Whaat's happening??*Got your email about ** stars, that covers the bonus, chocolate croissant before **, but there is about ** stars also bought. Look at my history. I usually get my gold certificate in January, so you see I am a good customer. As of now, I have seen * stars. *Do I need to go to Caribou? Nowhere near as good as Starbucks,but maybe less grief!*Anything you can do to help.
Starbucks is good, but pricey for this retiree, stars and rewards help.
Restore missing stars (**) and fix my account and software so stars are correctly credited. That's not too much, give me what I earned, And letme keep earning !!!
Been gold since first year, always make gold halfway thru the year.
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Starbucks

Star assignment
Customer service issue
Reported by GetHuman-pddmatt
May 23rd, 2018 - 6 mons ago
I have an issue with Starbucks too
Fixed
Seen by 9 customers so far
Similar issue to 544 others
0 customers following this
Items needed
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Name on account
Email on account
Home and billing address
Phone number on account
Timeline
GetHuman-pddmatt started working on this issue
May 23rd 9:34pm
GetHuman-pddmatt indicated the issue is not fixed yet.
May 28th 2:40am
GetHuman-pddmatt indicated the issue is not fixed yet.
May 28th 2:42am
GetHuman-pddmatt indicated the issue is not fixed yet.
May 28th 2:56am
GetHuman-pddmatt indicated the issue is not fixed yet.
May 29th 1:03am