On **** morning, when I arrived Singapore, I purchased one traveler pre-paid sim online...

GetHuman984353's customer service issue with StarHub from August 2018

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The issue in GetHuman984353's own words
Calling customer service for refund. ... On **** morning, when I arrived Singapore, I purchased one traveler pre-paid sim online within StarHub website. After I submitted credit card, the website showed transaction failed due to transaction was too long. Then I checked my successful transaction via the StarHub website. It said I don't have any sim with my email account *****@***.com, and there was no email notification sent to my email. So, I assumed that the transaction was failed then I purchased again and it succeed. I got the SIM in airport via the voucher sent to my email. But after ** minutes, I received another SIM voucher which was belong to my first purchase.*For this problem, I call StarHub customer service before I leave Singapore, and the customer service said he will refund my first purchase for me via sending me a refund form in ** hours.*But I haven't received any mail from StarHub yet.**Could you please help to deal my problem?**Thanks.*NienKun Yeh
They already know my issue and already promised to send refund foem to me.
Send me refund form so I could apply refund
I purchased pre-paid sim by the instruction in starhub website but the system gave me incorrect message makes me purchased same item twice
Tried to call customer service oversea but fail due to the number only accessed by starhub pre-paid sim
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StarHub

Traveler pre-paid sim
Customer service issue
Reported by GetHuman984353
Aug 13th, 2018 - 2 years ago
Fixed
Seen by 15 customers so far
Similar issue to 81 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman984353 started working on this issue
Aug 13th, 2018 6:44am
GetHuman984353 indicated the issue is not fixed yet.
Aug 13th, 2018 1:00pm
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Aug 13th, 2018 1:06pm
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Aug 13th, 2018 1:33pm
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Aug 13th, 2018 5:02pm
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Aug 16th, 2018 2:34pm
GetHuman984353 indicated the issue is not fixed yet.
Aug 16th, 2018 2:34pm
GetHuman984353 indicated the issue is not fixed yet.
Aug 16th, 2018 2:35pm
GetHuman984353 indicated the issue is not fixed yet.
Aug 16th, 2018 2:35pm
GetHuman984353 indicated the issue is not fixed yet.
Aug 16th, 2018 2:36pm
GetHuman984353 indicated the issue is not fixed yet.
Sep 5th, 2018 1:22am
GetHuman984353 indicated the issue is not fixed yet.
Sep 29th, 2018 5:00pm
GetHuman984353 indicated the issue is not fixed yet.
Oct 16th, 2018 4:04am

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