On Nov. **, **** I ordered on-line (also in your flyer) Norton Security Deluxe Plus, an...

GetHuman-wdgeddes's customer service issue with Staples Product Support from November 2018

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On Nov. **, **** I ordered on-line (also in your flyer) Norton Security Deluxe Plus, anti virus software to be delivered ($*.** del.). i GOT A CONFIRMATION ON LINE AND BY EMAIL, that it would be delivered to my home on Nov.**. I received a package on the promised date but it was not the Norton product that I ordered but a Russian Kasperski antivirus product. Many gov'ts around the world, including America, will not allow it to be used, for security reasons.*I called your customer service number and got someone in the Philippines, I believe by the accent. They promised to send the correct product and to pick-up the wrong one.*At **:** PM Nov. ** I received an email that said that product DCbNS DLX PL UTIL *D**PC NEW (no wonder the order picker got it wrong, what is the matter with using the product's real name?) would not be shipped as it was not available. It gets even stupider but no room.
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Staples Product Support

Customer service issue
Reported by GetHuman-wdgeddes
Nov 29th, 2018 - 6 mons ago
I have an issue with Staples Product Support too
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GetHuman-wdgeddes started working on this issue
Nov 29th, 2018 8:40pm
GetHuman-wdgeddes indicated the issue is not fixed yet.
Nov 29th, 2018 8:43pm