I sent an electronic inquiry to your Staples rebate center and received an incomplete r...

GetHuman634864's customer service issue with Staples Easy Rebates from April 2018

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Help with my Staples Easy Rebates issue
Before contacting them, items GetHuman634864 may need:
Order number, Billing address, and Email address on the account (if applicable)
GetHuman634864's next move: have a Staples Easy Rebates rep call.
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The issue and preferred resolution, in GetHuman634864's own words:
I sent an electronic inquiry to your Staples rebate center and received an incomplete response back. I submitted my rebate electronically on **** and have not received the rebate card. The system confirmed the request was submitted successfully. I are requesting the status of the rebate. The response to my inquiry reads :. "If its been longer than the timeframe, please with a copy of your receipt and UPC labels." The statement is incomplete "...please with a copy of your receipt and UPC labels." What do I do with a copy of the receipt and UPC labels? If you want me to mail them, please provide the address. In addition, since it was submitted electronically, ,why can't you just look in your system for the electronic copy?
I trust that Staples Easy Rebates will make this right and come up with a resolution that is fair.
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Staples Easy Rebates

Customer service issue
Reported by GetHuman634864
Apr 27th, 2018 - 3 mons ago
I have an issue with Staples Easy Rebates too
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Seen by 1 customer so far
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Timeline
GetHuman634864 started working on this issue
Apr 27th 5:09pm