I have purchased your measuring tapes for ** years now and have had very little to comp...
GetHuman3692612's Complaint issue with Stanley Tools from October 2019
Help with my Stanley Tools issue
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3692612's own words
I have purchased your measuring tapes for ** years now and have had very little to complain about* however I have purchased my most recent tape (the **' fatmax, "Made in the USA.") and I have returned it once as the tape cracked at the *" mark. I did receive a replacement...yet today while measuring trim the tape retracted and had split AGAIN at the *" mark causing a serious cut in my index finger. I pay the asking price for your tools and do not like to bother taking the time to write an email complaining. Yet today was enough for me and if I had the ability I would send along pictures of the faulty tape as well as the cut I received. **Although I am not pleased with the product at the moment I do appreciate your CSR's taking the time to review my concern.**Sincerely, **Ashley Currie
GetHuman3692612 did not yet indicate what Stanley Tools should do to make this right.
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