I have purchased your measuring tapes for ** years now and have had very little to comp...

GetHuman3692612's Complaint issue with Stanley Tools from October 2019

Help with my Stanley Tools issue
First: share to improve GetHuman3692612's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3692612 may need:
Where was the item purchased, Order number (if applicable), and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3692612's own words
I have purchased your measuring tapes for ** years now and have had very little to complain about* however I have purchased my most recent tape (the **' fatmax, "Made in the USA.") and I have returned it once as the tape cracked at the *" mark. I did receive a replacement...yet today while measuring trim the tape retracted and had split AGAIN at the *" mark causing a serious cut in my index finger. I pay the asking price for your tools and do not like to bother taking the time to write an email complaining. Yet today was enough for me and if I had the ability I would send along pictures of the faulty tape as well as the cut I received. **Although I am not pleased with the product at the moment I do appreciate your CSR's taking the time to review my concern.**Sincerely, **Ashley Currie

GetHuman3692612 did not yet indicate what Stanley Tools should do to make this right.

How GetHuman3692612 fixed the problem

We are waiting for GetHuman3692612 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Stanley Tools's attention and get better help faster. Tap below to get started.
Having Stanley Tools issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Stanley Tools

Complaint issue
Reported by GetHuman3692612
Oct 2nd, 2019 - a year ago
Not resolved
Seen by 19 customers so far
Similar issue to 83 others
0 customers following this

Timeline

GetHuman3692612 started working on this issue
Oct 2nd, 2019 8:56pm
GetHuman3692612 indicated the issue is not fixed yet.
Oct 3rd, 2019 5:53am
GetHuman3692612 indicated the issue is not fixed yet.
Oct 3rd, 2019 9:14pm

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians