Trapped in Squarespace Limbo: It Says We're Published, But The World Thinks We're Still Under Construction!!!

GetHuman3790871's customer service issue with Squarespace.com from October 2019

Help with my Squarespace.com issue
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The issue in GetHuman3790871's own words
To enable our public base to see the website we just published live online today as we have advertised. ... On Squarespace, we have completed the construction of our site. I'm a novice at this, and I thought I did everything I was supposed to for it to show up online when we made it public. The under construction page is still up online and we can't get the site where the public can see it. It has to go up asap today........can you please help us? I've done all I can to figure it out and I'm failing miserably!! Did I miss shutting down something or setting up something? Help!!!!*website is www.gumbosquareband.com. Squarespace manages our domain name, which we own.**Please....Either tell me what I need to do, or help it to go public where our customer base can see it!!**Maria Speight*PA for Serge Grad*Gumbo Square Band
The website builder isn't very descriptive in the processes for novices. If there was a way that they would create a list that ticked off everything as it was done, this would make life so much faster and easier....especially when it comes to making sure the site gets to the public. Also......a chat with a real live IT person would solve things faster and better. Not providing this service isn't good for those who struggle with the templates and the processes.
Make sure our site public AND seen by the public on the domain name we own. This puts us behind when it doesn't do what we need it to.
I'm a new customer, and have always paid the bills for the band on time. We like the look of the sites you can publish here.
I've combed through every section, looked at youtube tutorials, and now I'm looking for outside help. It disappoints me that live support isn't accessible to their customer base.
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Squarespace.com

The Squarespace site builder
Customer service issue
Reported by GetHuman3790871
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1844 others
0 customers following this

Timeline

GetHuman3790871 started working on this issue
Oct 18th, 2019 9:21pm
GetHuman3790871 shared this issue with friends on Facebook
Oct 18th, 2019 9:22pm

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