hello. I received an error when I was trying to post an upcoming event and it was never...

GetHuman-beonewit's customer service issue with Squarespace.com from October 2019

Help with my Squarespace.com issue
The issue in GetHuman-beonewit's own words
hello. I received an error when I was trying to post an upcoming event and it was never fixed even after I contacted you... I would prefer to speak to someone?? Now I have heard from a few clients that have tried to contact me via my web page and it doesn't work. I just tried it and it truly doesn't work.. https:**account.squarespace.com*domains

GetHuman-beonewit did not yet indicate what Squarespace.com should do to make this right.

How GetHuman-beonewit fixed the problem
I contacted them via the chat last night.. I would have rather spoken to a real person via phone but the woman was very helpful and looked after my issue.. However my concern now is that my hotmail was apparently rejecting emails from my contact section on my web site and not sure for how long but possibly months. The agent was able to see that I had * bounce backs in the last two weeks.. Why wouldn't someone from Square space contact me to let me know that my web page contact wasn't working? I know of a few clients that I lost but not sure how many I truly lost. I realize it is a hotmail issue but you at Square space had to have seen them all returning?
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Squarespace.com

Customer service issue
Reported by GetHuman-beonewit
Oct 17th, 2019 - 3 years ago
Fixed
GetHuman-beonewit shared how to fix
Seen by 8 customers so far
Similar issue to 1842 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-beonewit started working on this issue
Oct 17th, 2019 10:49pm
GetHuman-beonewit confirmed the issue is fixed. Hooray!
Oct 18th, 2019 11:15pm

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