I just tried to get into the site I am building, not realizing I had already paid. It a...

GetHuman2600158's overcharge issue with Squarespace.com from March 2019

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GetHuman2600158's next move: go to the Squarespace.com help center.
Squarespace.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2600158 will want to follow the link below to head to their help center. We will check on GetHuman2600158 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2600158 may need:
Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman2600158's own words
I just tried to get into the site I am building, not realizing I had already paid. It asked me to repay and then it brought up a brand new site. In the meantime I found the one I was already building and figured out the confusion. Can I be refunded the $** and have that site removed? https:**can-bucket.squarespace.com*config* This is the site it created for me. And this https:**springtail-flounder-xtlf.squarespace.com*music is my actual site. I don't know why it didn't bring up the correct site. Please advise.
GetHuman2600158 did not yet indicate what Squarespace.com should do to make this right.
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Squarespace.com

overcharge issue
Reported by GetHuman2600158
Mar 26th, 2019 - 23d ago
I have an issue with Squarespace.com too
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Timeline
GetHuman2600158 started working on this issue
Mar 26th 9:44pm