Hello. The website expired. My sister who owns the business outside the US, asked me to...

GetHuman-beataio's customer service issue with Squarespace.com from February 2019

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The issue in GetHuman-beataio's own words
Hello. The website expired. My sister who owns the business outside the US, asked me to pay for the services. She mentioned the website would expire on Feb. **, ****. Today which is Feb. **, ****, a little after * am New York time, I logged in and was unable to pay. Currently my sister is in tears. She loved the domain and everything about the squarespace. I want to help her and pay for the domain. Would it be possible for me to use the old rate as opposed to much higher current rates? In previous years, the rate with taxes was $***. In the future, I will help her to set her account on auto-pay so that she won't miss payments. Thank you for your time. My sister is very young, I am ** years older and want to help her. I told her this morning that she needs to take responsibility for her business and be on top of due payments. But sill I am her older sister and I want to help her. Beata Ioannou, cell phone ***-***-**** (I live in New York, USA).
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Customer service issue
Reported by GetHuman-beataio
Feb 17th, 2019 - 8 mons ago
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Feb 17th 6:16pm