I got this message you are hosting my site how do you protect it and what should I do...
GetHuman-sohe's customer service issue with Squarespace.com from December 2018
Help with my Squarespace.com issue
First: share to improve GetHuman-sohe's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sohe's next move: go to the Squarespace.com help center.
Squarespace.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sohe will want to follow the link below to head to their help center. We will check on GetHuman-sohe later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-sohe may need:
Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
The issue in GetHuman-sohe's own words
I got this message you are hosting my site how do you protect it and what should I do ?*From: Anonymous ******@***.com* *Sent: Monday, December **, **** *:** PM*To: Steven Harrison ******@***.com**Subject: Attention DDOS ATTACK!* *We are Anonymous hackers group.*Last warning!*Your site AMATHEA.US will be DDoS-ed starting in ** hours if you don't pay only *.* Bitcoins @ *JvAbTU*GVh*qn*qJv*vspaDunGch**bkY*Users will not be able to access sites host with you at all.*If you don't pay in next ** hours, attack will start, your service going down permanently. Price to stop will increase to * BTC and will go up * BTC for every day of attack.*If you report this to media and try to get some free publicity by using our name, instead of paying, attack will start permanently and will last for a long time.*This is not a joke. Our attacks are extremely powerful - over * Tb per second. No cheap protection will help.*Prevent it all with just *.* BTC @ *JvAbTU*GVh*qn*qJv*vspaDunGch**bkY*Do not reply, we will not read. Pay and we will know its you. AND YOU WILL NEVER AGAIN HEAR FROM US!*Bitcoin is anonymous, nobody will ever know you cooperated.
GetHuman-sohe did not yet indicate what Squarespace.com should do to make this right.
I have an issue with Squarespace.com too
How GetHuman-sohe fixed the problem
We are waiting for GetHuman-sohe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.