There is no time stamp of when my email has been sent, I need this resolved immediately...

GetHuman-healthwe's customer service issue with Squarespace.com from November 2018

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The issue in GetHuman-healthwe's own words
There is no time stamp of when my email has been sent, I need this resolved immediately as it has been * days since the **.** transaction and ** to the first. On your website it say that your company will respond within * hours and it has been a week and a half with the first request. The first email was made NOV **th **:** pm **** and the second email was made on ******** *:** am. I really need someone to contact me as soon as possible. Thank you,**Heather M Moon ***-***-*****Michael S Beck ***-***-********* N Hidden Tree Dr*Saint Augustine FL ******card ending in ******emails: *****@***.com*******@***.com**Thank you,
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Squarespace.com

Customer service issue
Reported by GetHuman-healthwe
Nov 24th, 2018 - 10 mons ago
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Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman-healthwe started working on this issue
Nov 24th, 2018 5:51pm