Squarespace continues to rob me of $*** every year and it's impossible to get them to stop!

GetHuman-mmahonin's customer service issue with Squarespace.com from July 2018

Help with my Squarespace.com issue
The issue in GetHuman-mmahonin's own words
Cancel subscription or disable auto-renew ... I had my website through Squarespace years ago, but when I had someone else create a website for me, we no longer used it. Ever since, Squarespace has continued to automatically renew my account and charge my credit card. I have tried to cancel the subscription and*or disable auto-renew, but the directions they give on the site to do that, don't work. They say to go to Home, then click on Settings and then on Billing and Account - but none of those options exist anywhere. So you're screwed once a year. They just take your money and there's no one you can talk to to fix it!
The directions they give don't work.
I want them to cancel my subscription and stop charging my card for an account I haven't had for many years. It would also be nice to get my money back.
I have an issue with Squarespace.com too
How GetHuman-mmahonin fixed the problem
Although Squarespave offers no email address to contact a human, I sent an email to info@, customerservice@, help@, support@, etc, and "support@" ended up being the one that got through. I told them the issue and they responded by giving me the same instructions I'd already gotten, that didn't work. The rep said that if the instructions didn't work, they would be happy to do it for me. I responded that I already know the instructions don't work and to please go ahead and do it for me, which they did. I will look out for the charge to my account, at any rate, to make sure they truly canceled it.
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Squarespace.com

Website
Customer service issue
Reported by GetHuman-mmahonin
Jul 26th, 2018 - 10 mons ago
I have an issue with Squarespace.com too
Fixed
GetHuman-mmahonin shared how to fix
Seen by 11 customers so far
Similar issue to 87 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman-mmahonin started working on this issue
Jul 26th, 2018 1:40am
GetHuman-mmahonin indicated the issue is not fixed yet.
Jul 26th, 2018 1:41am
GetHuman-mmahonin indicated the issue is not fixed yet.
Jul 26th, 2018 2:40am
GetHuman-mmahonin indicated the issue is not fixed yet.
Jul 26th, 2018 3:04pm
GetHuman-mmahonin confirmed the issue is fixed. Hooray!
Jul 27th, 2018 2:42am
GetHuman-mmahonin confirmed the issue is fixed. Hooray!
Jul 29th, 2018 5:01am