I bought the best * year protection plan for * Amazon fire ** tablets on ********** fr...

GetHuman5136318's customer service issue with SquareTrade from August 2020

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Before contacting them, items GetHuman5136318 may need:
Where did you purchase your policy, Order number for your policy, Billing address on the account, Where did you purchase the item your claiming warranty on, and Details of how you damaged the item
The issue in GetHuman5136318's own words
I bought the best * year protection plan for * Amazon fire ** tablets on ********** from Target. I paid $** for each ($** total). I made * claims and sent the fire tablets to y'all yesterday. The claim numbers are* *****************************In the claim I said my kids (ages * & *) can't charge the fire tablets. So I tried to charge them and they would not charge for me. **I got an email from y'all saying I made an inaccurate claim. I don't see how I did. They would not charge.**This happened * months after I bought them and tried to make a claim with y'all but you said I am still under warranty with Amazon. So I contacted Amazon and they said this happens a lot with the fire tablets. I sent them to Amazon and in * days I got a new one. ** Also to chat with a worker in the ** hour customer service is very hard. I tried to talk to * people. Every time I sent them the claim numbers they signed out of my chat. Now it says no one is available to chat with with me. This is supposed to be ** hour customer service. **Please get back to me ASAP** Chris Ryan* ***-***-****

GetHuman5136318 did not yet indicate what SquareTrade should do to make this right.

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SquareTrade

Customer service issue
Reported by GetHuman5136318
Aug 6th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 341 others
0 customers following this

Timeline

GetHuman5136318 started working on this issue
Aug 6th, 2020 5:16am

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