Yesterday, out of the blue, I received an email saying that I had purchased a protectio...

GetHuman-marshuly's customer service issue with SquareTrade from April 2019

Help with my SquareTrade issue
The issue in GetHuman-marshuly's own words
Yesterday, out of the blue, I received an email saying that I had purchased a protection plan on November **, **** lasting until November **, ****. Supposedly I purchased some type of electronics item. The plan price is $**. I have no idea what they are talking about. I did not purchase any plan. Why would it suddenly appear on my computer in April when it was to have been purchased in November. I have tried to call the numbers for Square Trade and speak to someone in person. Either no one picks up or else I get cut off deliberately. I would like to know what type of scam this is?

GetHuman-marshuly did not yet indicate what SquareTrade should do to make this right.

How GetHuman-marshuly fixed the problem
I finally got through on a toll free number and spoke with a customer service person. He looked up my name and address and discovered that I had * protection plans listed on my account* one from a cell phone and * from purchases that I had made online from Target. It was the * purchases from Target that had suddenly appeared in my email. I did remember buying the items, just not buying the plan. But I am willing to accept the protection plan for them now. Problem solved.
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SquareTrade

Customer service issue
Reported by GetHuman-marshuly
Apr 25th, 2019 - 2 years ago
Fixed
GetHuman-marshuly shared how to fix
Seen by 4 customers so far
Similar issue to 622 others
0 customers following this
Items needed
Where did you purchase your policy
Order number for your policy
Billing address on the account
Where did you purchase the item your claiming warranty on
Details of how you damaged the item

Timeline

GetHuman-marshuly started working on this issue
Apr 25th, 2019 3:10pm
GetHuman-marshuly confirmed the issue is fixed. Hooray!
Apr 25th, 2019 3:34pm

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