I've filed my claim. There are ten days left on my contract.*I've checked the closest d...
GetHuman-arroway's customer service issue with SquareTrade from August 2018
Help with my SquareTrade issue
First: share to improve GetHuman-arroway's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-arroway's next move: talk to SquareTrade when they open.
SquareTrade's call center is closed now. We will send GetHuman-arroway a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-arroway may need:
Where did you purchase your policy, Order number for your policy, Billing address on the account, Where did you purchase the item your claiming warranty on, and Details of how you damaged the item
The issue in GetHuman-arroway's own words
I've filed my claim. There are ten days left on my contract.*I've checked the closest description of the problem.*in the menu. 'Dim picture or fluctuating brightness'.**This is information a repair tech will need to work on my Vizio HDTV.*If I need to send this to another department, please let me know.*I have a new phone number: ***-***-*****---------------------------------------------------------------------------------****LED Array Changes Gradually & Randomly**I'm a home theater nerd and a photographer*I use the Disney WoW Disc to optimize my picture settings**I have no special features active.*No room light dimming or local dimming, or anything else.**My Vizio E***i-B* has two modes 'watchable' and 'Superb'.*The 'superb' is very much better but it only shows up about***% of the time. It is usually one or the other when I*turn it on. Sometimes it fades while I'm watching.*I never know which it will be when I turn it on.**I've eliminated other factors, changing connections and bypassing my*sound system. I've even tried plugging it into new receptacles.*It's the same with USB, cable, streaming and BluRay.**I haven't seen this written about as a problem on the internet. I've asked a local TV repair man about it. He hasn't heard of it.*It never drops or rises suddenly. I get the great picture about two or three random days a week.*I can be watching a BluRay movie for a time and notice it looks less vibrant than when I started.**I can tell just by the built in graphics of the display and the flash when a Bluray is*loading that the light output is very much greater when its correct.**I think has to be the LEDs or something that controls and sustains the LED array.**It shows a little wear, but the picture when it's right would strike anyone as*amazing. BluRays can look *-dimensionsal.*A calibration with a set-up disc that I've done recently makes the lesser picture better but it's no match for the superior version-- especially with BluRays.**I've observed on the black screen while working on it with with the test patterns*in the 'low mode' that the darkness is uneven, lighter top and bottom, darker in the middle.*When it is 'Superb' the screen looks lighter but perfectly even. Could some of the rows*LEDs be dimming?*I've worked on it for days to see if I could compromise it & live with it. But clearly something is defective. I want that beautiful picture all the time.**I may have years of service left on this set if this can be fixed. My contract is getting short.*It ends Sept *rd. I hope it can be fixed in time.
GetHuman-arroway did not yet indicate what SquareTrade should do to make this right.
I have an issue with SquareTrade too
How GetHuman-arroway fixed the problem
We are waiting for GetHuman-arroway to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.