Square Customer Service Issues

I recently received an email from Square stating that they are deactivating my account due to a pattern of transactions associated with high-risk activity. As of today, I will no longer be able to process transactions using Square. My outstanding balance will be paid out as usual. I appreciate Square's services and apologize for any inconvenience this may cause. Thank you, Square Compliance Team.

I have encountered a problem with activating my cash card. When attempting to activate it, the system displays my bank's ATM card number instead of the new cash card, despite using the QR code or manually entering information. It then asks for the CVM number on the back of the card and my PIN. Upon entering the PIN, it consistently states that it is invalid. Even after trying to change the PIN, the issue persists. The same PIN that is rejected here works perfectly fine at my bank's ATM and is the one I would have used during the setup process. Unfortunately, Square support has been unhelpful thus far. I am seeking assistance to resolve this matter promptly.

For over six years, I've been using two Square accounts for my acupuncture and Chinese herbalist businesses without any problems. I am licensed to practice in California and offer healthcare services and herbal formulas to my patients. Square Appointments on my website, yinyangdermatology.com, handles my online bookings. Recently, Square abruptly closed both of my accounts without a satisfactory explanation, except for a vague email. I urgently seek someone from Square who can competently handle and potentially reinstate my accounts. The sudden termination of my legitimate healthcare businesses is completely unreasonable and concerning.

My account was disabled on September 23rd. Here is the email I received: Hello Donald, Our Account Services team has reviewed your account and determined that we are no longer able to support processing your payments. Starting today, your account with Square is deactivated. Any funds currently in your account balance will be held for a period of 90 days and are due to be released to you within two business days after December 22, [redacted]. Please be advised that the release date and amount available for release are subject to change based on factors that include receiving additional chargebacks after this notice. In addition, chargeback activity on payments unrelated to these funds will result in additional debits from your linked bank account. For payments that haven’t been deposited, you may consider having your customer pay you by another method (cash, check, etc.) and refunding the payment(s) back to the original payment card(s). Refunds can be issued within [redacted] days of the original payment date. To learn more about issuing refunds, please visit here. For more information about our policies, please review the Square Payment Terms. We appreciate you considering Square for your processing needs. Sincerely, Square Account Services Today, I am still waiting for an email or a phone call. They are holding $14,[redacted] from my business.

Today, I noticed two unauthorized charges totaling $85 on my bank account from SQ *MY BUSIN and SQ *DIANA AN in Anderson, SC. Upon checking the Square transactions, one was meant to be a refund but appeared as a charge, while the other was a charge. Both transactions were manually entered in different zip codes. I haven't used a Square retailer recently and need to understand where and why these transactions occurred. Strangely, the second charge is under my name, DIANA AN. I have already informed my bank, and they are investigating this matter.

My account was unexpectedly deactivated after I sent a letter regarding a funds delay until December 7th, which was back in October. It has been well over 90 days, and the money has not yet been credited to my account. I assisted a friend by fixing his work truck and invoiced him through PayPal because he doesn't have an account. Unfortunately, I haven't been able to reach customer support through email or code, and I cannot post anything due to system restrictions. I need urgent assistance to resolve this issue. Please deposit the funds into my linked bank account promptly. Thank you.

I had a chargeback issue with a client, which was ultimately resolved in my favor. However, during that time, I had a significant transaction processed. Subsequently, my Square account was deactivated due to suspicious activity. As of now, it has been over ninety days, and the pending balance of $[redacted] from my account has not been transferred to my bank account yet.

Hello Caleb, I am reaching out to inform you that after a review by our Account Services team, your account with Square has been deactivated. Any funds currently in your account will be released to you on December 29, [redacted], and will be deposited into your bank account within two business days. Please note that the release date and amount are subject to change based on various factors, including additional chargebacks. Chargeback activity on unrelated payments may also result in debits from your linked bank account. If you have recent payments that haven't been deposited, we suggest asking your customer to pay through an alternative method and then issuing a refund to the original payment card within [redacted] days of the original transaction. For more information on refunds, please refer to our policy here. Thank you for choosing Square for your processing needs. Best,

I made a purchase on 11/30 from Willow and Wisp Home Decor, but I haven't received my item as of 12/29/[redacted]. I paid $40 through a Square invoice from [redacted] Despite contacting the seller, they have not responded to my messages regarding the product's whereabouts. I have documentation to support my claims. I am seeking a refund, but unsure how to attach the evidence here. Any assistance in resolving this issue with Tressa from Willow and Wisp Home Decor would be appreciated. Thank you.

At our business, we use Square on our cell phone successfully. When attempting to install it on the office computer, the installation was successful, but we're unable to open the app. Additionally, we're looking to set up Square Payroll on the office computer with the same issue - the installation works, but we can't open the app. Contacting tech support required a code, which we couldn't locate. I'm the secretary at JC/DC Auto and Detailing in Carrollton, IL. I tried using my boss's sign-in information to obtain a code, but it was deemed invalid.

I requested a password reset, and they reset my account along with my transfers. I believe this might be a scam, and our funds are being taken. Regardless of whether they refund the money, I am still at a loss. It is frustrating to be asked to pay $1 per week for customer service on their app; this should be provided for free. Moreover, the human support does not address any issues, leading to further financial losses. This situation is dishonest and unfair. I am reaching out to the Better Business Bureau, and I am considering legal action. Hopefully, I will succeed in resolving this matter. My family is all I have, and I am determined to protect our financial interests. Continuous disregard for my concerns is pushing me to take serious action.

Hello, I am reaching out for assistance with our Square account. We are a local pharmacy called Preston's Pharmacy, operating as a community pharmacy for over 86 years in Arlington, VA. Due to the pandemic, we have enhanced our services by offering on-site and off-site COVID-19 testing to cater to various industries and individuals, prioritizing safety with contactless payments through Square. We received an email stating our account deactivation due to potential violations of Square's Payment Terms. After reviewing the terms thoroughly, we assure you we do not fall under the categories mentioned. We solely use Square for processing payments related to COVID-19 testing, adhering to the guidelines to keep our community safe. We kindly request a reinstatement review of our account. Your prompt attention to this matter is greatly appreciated. Thank you for your cooperation. Sincerely, Frank O. President Prestons Pharmacy

I am frustrated with the lack of support and help from this company. It's incredibly disappointing that there is no direct way to reach a customer service representative without having to navigate through account issues. I demand a resolution and my money back promptly. This app has been nothing but a source of trouble and I feel like it's a scam. I regret using this service and wish I had chosen a more reliable company. I have learned my lesson and will be looking for alternative options. I do not understand how a business like this operates, causing me to lose money and time. I am determined to confront the owners and creators in person. I am incredibly dissatisfied with how my transfer was suspended and my funds were withheld. There will be consequences for this disrespect.

I am having trouble with a suspended transfer. I did not receive the assistance I needed and couldn't focus on other people's issues. I want the ability to call directly for help without my situation being broadcast to everyone. Please assist me in resolving the suspended transfer so I can deactivate my account.

Please refund the money back to my account. I have become concerned after reading about other people's issues and suspect that I may have fallen victim to a scam. I have taken steps to report this to the authorities and pursue legal actions. Hopefully, the company owner is not involved in this. I am looking forward to my upcoming vacation wherein I intend to go hunting in the Alps to relax. Shooting accurately is a skill I have honed, with my longest shot being 4.3 miles. Unfortunately, it seems this app is indeed a scam.

I have been experiencing night terrors where I am shown the Square app logo with references to "lip service" and "lip syncing service." These unsettling dreams often coincide with my personal experiences selling gemstone bracelets. The phrase "lip service" is interpreted both as discussing a topic and as a sexual act by different individuals. How can I manage this situation? My bracelet sales have been poor, and I have been dealing with spinal pain following an incident in one of my dreams. Despite my initial liking for the Square app, I have stopped using it due to these distressing occurrences. I also have concerns related to various personal and professional events, including regarding my husband's work and past traumatic experiences. It is a challenging situation, and I am seeking guidance on how to address and cope with these complex issues.

I am a Square seller and my account is currently suspended. I was instructed to add a bank account for verification, and after receiving an email confirming that it was verified, I was informed that it will take 5-7 business days for my account to be reinstated. Despite referring 3 individuals to Square with the promise of waived transaction fees, I am still being charged these fees. Additionally, I am unable to access my funds for a week. I am eager to speak with a representative to address these issues, but I have been unsuccessful in obtaining a code from the automated system after emailing them two days ago without receiving a response. It is frustrating to pay for a service without access to customer support. I am considering canceling my account but need assistance to do so. Any help would be appreciated.

Hello, I recently switched from a Clover Register to a Square Register. I set up my new register with products a few days ago. However, despite spending numerous hours trying to troubleshoot why it can't accept credit card and debit card payments and receiving no support when contacting customer service, I am considering returning the device and sticking with Clover. The lack of customer service and the register's failure to provide an explanation for the payment issues have exhausted my patience. I only wanted to set up the register and manage inventory, but I have wasted a significant amount of time trying to fix it. In addition to the transaction fees, I may incur extra costs due to this situation. This has been a frustrating experience, and I do not recommend this device or service to others. If my issue is not resolved by the weekend, I will return the product.

Hello, I'm having difficulty accessing my closed Weebly account, which I still need for my operational website. While my website is still up, I am unable to log in to update my credit card information with my current card. The only option I have is to request a password reset, but this is hindered by the fact that the "key" is associated with my closed account. Could you please assist me by forwarding this issue to the Weebly tech support team? The automated system hasn't been able to resolve my problem, and I find myself in a frustrating loop without any human support available. I would like to request the reopening of my Weebly account for MASH Foundation at [redacted] Thank you.

Our Square account is currently suspended, and despite completing the required forms to address this issue, we have not been able to contact a customer support representative. We received emails prompting us to take actions, but our account remains suspended for two weeks with no response to our emails or calls. The account code provided seems invalid, and we are unsure whether resetting it would be helpful or detrimental to the process. We are feeling lost and unsure of how to proceed or who to contact for assistance. If anyone has faced a similar situation and has advice on resolving it or can share a direct contact method other than 1-[redacted], we would greatly appreciate it. Thank you in advance, Medi-Releaf Health and Wellness Center from East Lyme, CT.