When taking payments manually, the Square will not process any cards with an expiration...

GetHuman-fssrents's Trouble Receiving a Payment issue with Square from February 2020

Help with my Square issue
The issue in GetHuman-fssrents's own words
When taking payments manually, the Square will not process any cards with an expiration month of January. For example when a cards exp date is January ****, and we enter ***, it stops and will not allow us to enter any other numbers. This has happened several times, all with cards that have a Jan exp month and ONLY Jan exp months. It gives no issue with any other month and the year doesn't seem to make a difference. All other cards that Do NOT have a Jan exp month go through with no issues.

GetHuman-fssrents did not yet indicate what Square should do to make this right.

How GetHuman-fssrents fixed the problem
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Square

Trouble Receiving a Payment issue
Reported by GetHuman-fssrents
Feb 15th, 2020 - 3 years ago
Fixed
Seen by 37 customers so far
Similar issue to 3756 others
0 customers following this
Items needed
Name on account
Email address
Phone number
Last 4 digits of SSN
Billing address

Timeline

GetHuman-fssrents started working on this issue
Feb 15th, 2020 2:35pm
GetHuman-fssrents confirmed the issue is fixed. Hooray!
Feb 18th, 2020 2:53pm

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